Process to Zero.

How to get your mail out of the INBOX responsibly and reliably. (Courtesy of Merlin Mann



Example (In order of desireability):

Delete (or Archive)
Delegate (Forward)
Respond (check out "5 sentences." It's a good idea.)
Defer
Do

Don't just let it sit there for years!

(The video is 58 minutes long, but the meat is in the 1st 30 minutes)